Terms of use

In force from 9 September 2026. HeyVetto is in an early public test. These terms are deliberately concise.

The privacy policy is set out on a separate page: Privacy policy.

The agreement

By creating an account you accept these terms and the privacy policy referred to above. You must be at least 18 years of age. Correspondence may be addressed to vettovettoapp@gmail.com.

What it is

HeyVetto photographs veterinary documents, converts them into searchable text, retains the original alongside, and is able to remind you of medication doses. Throughout the test period the service is provided free of charge. Should paid plans be introduced, nothing already filed will be withdrawn or rendered unreadable, and the applicable terms will be set out in advance.

What it is not

HeyVetto is a filing tool. It does not constitute veterinary advice, diagnosis or treatment. We are not a veterinary practice and employ no veterinarians.

The AI reading is capable of error: verify the original photograph before acting upon a dose, a date or a laboratory value. Decisions concerning your pet's health are a matter for you and your veterinarian; if your animal is unwell, consult a veterinarian rather than an application. Reminders depend upon your device, its settings and its connection, may fail to arrive, and do not replace your own care; we accept no liability for a missed dose or appointment.

The AI reading

You are interacting with an artificial intelligence system (Article 50, EU AI Act). Pages are transmitted to the reading service, which returns text; no person on our side reviews it. The model transcribes; it does not interpret. Accuracy depends upon the quality of the photograph, the lighting and the handwriting; the model may be updated, and results will change accordingly. Should you disagree with a reading, correct the field within the application or write to us. Reading is limited to a reasonable number of pages per day.

Your account and sharing

You sign in with Google, and your Google account therefore secures your HeyVetto account. You are responsible for all activity conducted under it. A co-parent whom you invite may add, edit and delete records concerning the shared pet on precisely the same terms as you; you are responsible for the persons you invite. Either party may terminate the share at any time.

Your content

Documents, photographs, readings and pet details belong to you. HeyVetto receives only the permission required for the operation of the service: to store, to convert into text, to back up, to display to you and to your co-parent, and to delete upon your request. Nothing further — no advertising, no public display, and no model training.

Add only documents relating to your own pets, and only content which you are entitled to store; if a photograph depicts other persons, their permission is required. Should you send us a suggestion concerning the service, we may act upon it without any separate arrangement.

Fair use

You must not attempt to access other persons' records, guess invite codes, disrupt the service or circumvent its limits, submit to the reading service anything other than your pet's documents, embed text intended to alter the model's behaviour, or use HeyVetto for any unlawful purpose. Attempts to manipulate the reading are logged.

Testing and suspension

The service is provided on an "as is" basis. Elements of it may fail or change, and we may suspend or terminate the test upon notice given in the application. During the test period, retain your original paper documents. You may leave at any time: download your data and delete your account.

An account which breaches these terms may be suspended or closed, and the reasons are always stated. Where the breach does not place others at risk, we will write to you first and afford you an opportunity to remedy it, and you will be able to download your data before closure.

Rights in HeyVetto itself

The application, the website, the code, the design, the name and the logo belong to us. You are granted the right to use HeyVetto for your own pets and nothing further. You must not copy the application, decompile its code, create derivative products from it, extract data from the service by automated means, or use the name or logo without our permission.

Outages and force majeure

We accept no liability for outages caused by circumstances beyond our control: failures at Supabase, OpenAI, Google, Netlify or the push delivery services, interruptions to power and connectivity, acts of war, natural disasters, and decisions of public authorities. During such periods the service may be unavailable or may operate only in part.

Liability, law, disputes

To the extent permitted by law, we accept no liability for indirect loss, for decisions taken on the basis of a reading, for a reminder which failed to arrive, or for the loss of data whose originals you hold in paper form.

You are responsible for the content you add: for holding the right to store it, and for the consent of any person appearing in a photograph. Should a third party bring a claim against us in respect of your content, the costs arising from it are borne by you, to the extent permitted by law.

The service is provided free of charge, and HeyVetto's aggregate liability to you is accordingly limited to the amount you have paid us. That limitation does not apply to death or personal injury, to deliberate acts, or to gross negligence.

Nothing in these terms limits your rights as a consumer or excludes liability which cannot be excluded.

These terms are governed by the law of Ukraine. Should a difficulty arise, please write to us in the first instance; most matters are resolved by a single email. Consumers in the European Union and the United Kingdom retain the protections of their own law, including the right to bring proceedings in their place of residence and to have recourse to alternative dispute resolution.

Following deletion of your account, the sections "What it is not", "Your content" and "Liability, law, disputes" continue to apply in respect of matters which have already occurred.

Miscellaneous

We may transfer our rights and obligations under these terms to another party, for example should HeyVetto pass to a company; your rights will not be diminished as a result. You may not transfer your account. Should any provision prove invalid, the remainder continues in force. Notices are sent in the application or to the address with which you sign in. A failure to exercise a right immediately does not constitute a waiver of it.

Language and changes

These terms exist in Ukrainian and in English; in the event of any discrepancy, the Ukrainian version prevails. When they are amended, the date at the head of the page is amended accordingly, and any material change is announced in the application at least 30 days in advance. Continued use of HeyVetto constitutes acceptance of them; should you not accept them, download your data and discontinue use.

Contact: vettovettoapp@gmail.com